Terms & Conditions

🚚 Standard shipping: SEK 69 excl. VAT * 🚚 Free shipping: on orders over SEK 498 excl. VAT *

1. About ADT digitaltryck AB

The company is based in Borgholm, Sweden. The company's postal address is 38736.

If you wish to contact us, send an email to info@adttryck.se with your matter and your contact details, and we will get back to you shortly.

2. Ordering

When you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all information about products, price, billing address, and delivery address.

If anything is incorrect in the order confirmation, you must contact us immediately via email at info@adttryck.se.

3. Delivery

Standard delivery times:

• Sweden warehouse: Normally 2–3 business days after order is placed.
• EU warehouse: Approximately 7–10 business days after order is placed.

Special products – such as printed clothing, exhibition materials, large-format products, printed matter with extensive post-processing, and products affected by subcontractors – may have longer delivery times. You will always receive feedback regarding exact delivery times once order processing has begun.

If delivery delays occur (without us having informed you of a longer delivery time), please contact us at info@adttryck.se.

4. Prices, Orders and Assortment

All prices in the shop are stated in SEK as standard, and all prices are shown both exclusive and inclusive of 25% VAT. VAT is shown separately at checkout.

We reserve the right to cancel orders where customer data is incomplete or otherwise unclear, as well as where products have been discontinued and equivalent products are rejected by the customer as compensation. As a customer, you may cancel your order until order acceptance. A full refund will be made immediately upon order cancellation.

In rare cases of price adjustments due to supplier price changes or obvious pricing errors, we will contact you for approval before the order is finally processed.

5. Right of Withdrawal

When purchasing goods on the website, you as a customer have a 14-day right of withdrawal, which applies from the time you receive a product you have ordered.

5.1 When exercising your right of withdrawal:

• You must notify us that you regret your purchase. The notification should be sent to us at info@adttryck.se. Your notification must clearly state your name, address, email address, order number, and which products the return pertains to.
• You should return the products to us immediately and no later than 14 days after the withdrawal notification.
• You are responsible for return shipping costs, delivery, and the condition of the products upon return. Products should therefore be sent well-packaged and in their original packaging.
• From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of used or damaged products.

5.2 The right of withdrawal does not apply to:

• Products that, for health or hygiene reasons, have been sealed and where the seal has been broken by you.
• Products that consist of sealed audio or video recordings and where the seal has been broken by you.
• Custom-made products that have been specially tailored for you or have a distinct personal character based on your wishes.
• Services that have been fully performed and where you have expressly consented to the service beginning without a right of withdrawal.
• Goods that can deteriorate quickly, such as foodstuffs.
• Single issues of newspapers or magazines.

For more information on the statutory right of withdrawal, see The Swedish Consumer Agency's website.

6. Returns, Complaints and Claims

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the fault free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any errors and defects should always be reported to info@adttryck.se, stating your name, address, email address, order number, and a description of the fault.

If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping costs for approved complaints.

We reserve the right to reject a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

We accept no liability for indirect damages that may arise from the product. We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.

Furthermore, we accept no liability for any changes to products/product features made by respective suppliers or other factors beyond our control.

Please note: Nothing in this clause limits our liability under mandatory Swedish consumer protection legislation (the Swedish Consumer Sales Act).

8. Product Information

We reserve the right to any typographical errors on this website as well as the final sale of products. We do not guarantee that the images accurately reflect the exact appearance of the products, as some color differences may occur depending on screen, photo quality, and resolution. We always try to display the products as accurately as possible.

9. Information about Cookies

Under the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority's website.

10. Personal Data

By making a purchase at ADT digitaltryck AB, you accept our privacy policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or share your data with third parties without a legal basis.

ADT digitaltryck AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, where you have requested newsletters or campaign offers, to tailor marketing to your individual needs.

The information below is a summary of how, in accordance with the General Data Protection Regulation (GDPR), we store and process your data.

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

To manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, such as under the Swedish Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar mailings are carried out with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment provider: When completing a purchase, information is shared with our payment provider. The data stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are: PayPal, invoice, and the most common credit cards. You can also set up payment plans directly with us and use consolidated invoicing.

10.4.2 Shipping companies (carriers): To deliver your orders and fulfill our agreement, we must share specific information with the carrier. The information shared with the carrier includes first name, last name, and delivery address details. Email address and/or mobile number may also be shared with the carrier for notification purposes.

The shipping companies we collaborate with are: PostNord, DHL, Nettobud, Shiplink.

10.5 Right of access

You have the right to obtain an extract of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update inaccurate information or supplement incomplete information.

10.7 Right to be forgotten

You may at any time request that the data concerning you be deleted. There are few exceptions to the right to deletion, such as if the data must be retained for us to fulfill a legal obligation (for example, under the Swedish Accounting Act).

10.8 Data protection officer / Controller

ADT digitaltryck AB is responsible for the storage and processing of personal data in the web shop and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hashing algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.

11. Changes to the General Terms

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are deemed accepted when placing an order or visiting the website.

12. Disputes and Governing Law

In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's online dispute resolution platform, see http://ec.europa.eu/consumers/odr.

In the event of any dispute, we follow decisions from ARN or equivalent dispute resolution bodies.

Disputes regarding the interpretation or application of these general terms shall be construed in accordance with Swedish law and legislation.